Privacy Policy

1. The data controller

For the MagicEmails website and customer relationship management activities, MagicEmails acts as the data controller for the personal information described in this policy.

When customers use MagicEmails to send outreach campaigns, MagicEmails may process recipient and campaign data on behalf of those customers. In those cases, the customer is generally the controller of that campaign data and MagicEmails acts as a processor or service provider.

2. Personal data we collect

Depending on how you interact with MagicEmails, we may collect:

• Account details such as name, business email, phone number, company, billing country, and login credentials.
• Transaction and subscription details such as plan selection, invoices, payment status, and support history.
• Usage information such as log data, browser details, device information, IP addresses, and session activity.
• Campaign-related information uploaded or generated by customers, including contact lists, email content, scheduling data, and performance metrics.
• Communications data when you contact support or request a demo.

3. Why we process personal data

MagicEmails processes personal data for one or more of the following purposes:

• To provide, maintain, and secure the platform.
• To create and manage accounts, authenticate users, and administer subscriptions.
• To support campaign delivery, inbox placement monitoring, reporting, and follow-up automation.
• To improve the website, platform performance, and product experience.
• To communicate service updates, onboarding materials, billing notices, and support responses.
• To send product marketing communications where permitted by law or based on consent.
• To detect abuse, fraud, spam, unauthorized use, or violations of our terms and sending rules.
• To comply with legal obligations and respond to lawful requests.

Depending on the context, our legal bases may include performance of a contract, legitimate interests, compliance with legal obligations, and consent where required.

4. Sharing with service providers and others

MagicEmails does not sell personal data. We may share data with:

• Hosting, infrastructure, analytics, payment, customer support, and security providers.
• Email, authentication, and communications vendors that help us operate the service.
• Professional advisers, auditors, insurers, and legal counsel when reasonably necessary.
• Authorities, regulators, or courts where disclosure is legally required.
• Successors in the event of a merger, acquisition, financing, or asset sale, subject to appropriate safeguards.

5. Retention periods

MagicEmails keeps personal data only for as long as reasonably necessary for the purposes described in this policy, including to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

• Account and subscription records are retained during the active customer relationship and for a reasonable period afterward.
• Marketing contact data may be retained until you unsubscribe or object, plus any period required for suppression compliance.
• Support and audit records may be kept for evidentiary, security, and compliance purposes.

6. International transfers

MagicEmails may process data in countries other than the country where the data was collected. Where required, we use appropriate transfer safeguards, such as contractual protections, vendor commitments, or other legally recognized mechanisms.

7. Security

MagicEmails uses administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

8. Your privacy rights

Depending on your location, you may have rights to:

• Access, correct, update, or delete personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request portability of information you provided to us.
• Lodge a complaint with a supervisory authority where applicable.

If MagicEmails processes campaign data on behalf of a customer, requests about that campaign data may need to be directed to the relevant customer first.

9. Cookies and analytics

MagicEmails may use cookies and similar technologies to remember preferences, keep users signed in, measure usage, secure sessions, and improve the site. Where required by law, we will request consent before placing non-essential cookies.

10. Changes to this policy

MagicEmails may update this Privacy Policy from time to time. When material changes are made, we may post an updated version on the site and revise the last updated date above.

11. Contact us

For privacy questions or requests, contact MagicEmails at [email protected].